Your Guide To Our Resident and Family Ratings

The Allure Group is committed to providing the information you need to make informed decisions about the care and services we provide. As part of that commitment, we now post our resident and family satisfaction ratings online.

We’ve developed this guide to help prospective residents, patients and their families understand how we capture and report our satisfaction ratings.

About our survey

The Allure Group utilizes the Resident and Family Feedback Program through The National Research Corporation, NRC Health (https://nrchealth.com/). The survey asks residents, patients and families to evaluate their overall loyalty and perception of our care and services in order to identify areas of improvement. Our results are benchmarked against other health providers across the country. NRC Health calculates our satisfaction star ratings based on responses to the following questions from the survey:

• How would you rate your overall satisfaction with this community?
• What is your recommendation of this community to others?

Who receives the survey?

The survey is given to all short-term Allure Group patients prior to planned discharge, and long- term patients annually. Recipients are asked to complete the survey and provide comments regarding specific aspects of care and services. We use this feedback to improve and enhance the care we offer. Surveys are mailed to NRC for tabulation. Our communities receive their results with no identifying resident or family information

Which comments are posted?

We post all relevant feedback – whether it’s positive or negative. However, we do not post comments that are libelous, profane, or those that risk the privacy of our residents. Every star rating is published regardless of comment status.

Can anyone complete the survey?

No. Only current residents, patients and their families. This way, our results are based entirely from customers who have experienced our care and services. We believe those comments are most helpful to elders and families considering one of our communities.